Digital Communications Associate

The Digital Communications Associate supports all aspects of the Museum’s audience-facing messaging. The role is responsible for generating, adapting, and coordinating content for the Museum’s digital platforms to support audience development goals. Core deliverables include short- and long-form content for the Jewish Museum’s social media channels, website, blog, and other related or relevant platforms. The role also supports media relations activities for the Museum.

Reporting to the Director of Marketing Communications, the Digital Communications Associate is a member of the Digital Content & Communications Department, which develops and executes integrated promotional strategies across all channels to raise the profile of the Museum, increase onsite visitation and online engagement, and support audience development goals for all aspects of the Museum’s operations.

Department: Digital Content & Communications
Reports to: Director of Marketing Communications
FLSA Status: Non-Exempt
Schedule: Full-time

Responsibilities:

  • Collaborate with colleagues in the Digital Content & Communications Department on developing multichannel promotional strategies and tailoring them to digital editorial channels.
    • In collaboration with the Director of Marketing Communications, draft content for the Museum’s social media channels on Twitter, Facebook, Instagram, and new channels that may develop in the future.
    • Leverage expertise in social media platforms, current trends, and best practices.
    • Ideate, research, write, copy edit, fact-check, and gather assets to support editorial channels.
    • Develop and track relevant goals and internal KPIs for benchmarking and optimizing social media activities.
    • Collaborate with colleagues across the Museum (Curatorial, Development, Membership, Education, etc.) to adapt messaging into audience-appropriate content.
    • Translate academic prose into audience-focused messaging with clear calls to action.
    • Support outside vendors in the creation of video assets.
    • Work with the Museum’s Studio team on templates and assets as needed.
  • Support media relations activities for the Museum.
    • Manages, formats, and tracks distribution of news releases and press preview invitations.
    • Manages the press coverage records and reporting, including organization and distribution of regular coverage reports to the Director, Museum staff, and Board.
    • Writes and/or edits press releases as assigned.
    • Ensures that the Press Room on the Museum’s website is up-to-date and meets press expectations.
    • Expands the Museum’s visibility through listings for exhibitions and public programs in print and online outlets.
    • Manages photo and television shoots, and supervises photographers for special events and exhibition installation photography
    • Responsible for the production of all press previews, including logistics, refreshments, and press kits.
    • Fields inbound phone and email inquiries from press, including image requests, requests for information, fact checking, etc.
    • Maintains press list in Museum-wide CRM (Salesforce).
  • As needed and on a project-basis, support the Department’s digital platforms through involvement in website development and maintenance, email marketing, and CRM strategies.
  • May supervise intern(s), freelancers, and work closely with outside vendors.
  • As needed, provide administrative support to the Department, including financial reporting, accounts payable, etc.
  • Attends evening and weekend events, as necessary.
  • Other duties as assigned.

Requirements:

● 2+ years work experience.

● Excellent writing, proofreading, and verbal communications skills.

● Active user and fluent in social media best practices.

● Competent computer skills; basic knowledge of Adobe Creative Cloud required; experience in website content management systems preferred; basic knowledge of HTML.

● Personable team player.

● Analytical skills with ability to generate metrics reports using Google Analytics.

● Creative problem-solver able to work nimbly in a deadline-oriented manner.

● Knowledge of/interest in art and working at an art museum

Send Resume with Cover Letter To:

Director, Human Resources

The Jewish Museum

1109 Fifth Avenue

New York, NY 10128

The Jewish Museum is committed to diversifying its staff and encourages individuals of all ethnic, racial, and religious backgrounds to apply for this position. The Museum is an equal opportunity employer and does not discriminate on the basis of any protected characteristic prohibited by applicable law.

The Jewish Museum is an Equal Opportunity Employer.