Director of Membership and Development Operations

The Director is a senior member of the Leadership team of the Jewish Museum’s Development Department, reporting to the Chief Development Officer. The Director ensures optimal use of the Museum’s donor database towards fundraising goals, analyzing data to draw impactful insights and developing innovative events that support the mission of The Jewish Museum and meaningfully engage our members and prospective donors. The Director also provides oversight of the IT systems used to support development operations.

Department: Development
Reports to: Chief Development Officer
FLSA Status: Exempt
Schedule: Full-time; 35 hours / 5 days a week

Responsibilities:

  • Oversee the Museum's Membership program and Development Operations
  • Manage and mentor staff in the unit, and supervise staff charged with responsibilities in Memberships and Development Operations.
  • Develop and manage the multichannel strategy to retain, steward, upgrade, and grow the Museum's membership base
  • Oversee IT systems supporting development operations, working with the Marketing and Communications Department to integrate ticketing and email marketing solutions into an overall Museum wide solution. Work with Museum departments to make effective use of these technologies and to update, improve, or replace these technologies as necessary.
  • Collaborate across the museum work to Identify opportunities for system enhancements or new technologies (auto-renewal, digital member cards, recurring gifts)
  • Ensure team members provides excellent customer service, facilitate fulfillment and acknowledgement
  • Prepare financial reports for presentation to the CDO, Museum leadership and Trustees.
  • Maintain the donor database to ensure accuracy and proper use of donor records
  • Implement policies and procedures to optimize gift processing and data entry; maintain updated procedures in a gift processing manual
  • Develop and analyze fundraising financial reports for goal tracking, grant applications, and leadership updates
  • Complete the annual Cultural Data Project (CDP) online report and run analyses
  • Oversee fulfillment/acknowledgment of membership and development gifts

Requirements:

  • 5+ years’ experience in membership or development preferred
  • Excellent organizational and computer skills, including Microsoft Office suite
  • Previous experience with Acme, Salesforce, or other database preferred
  • Ability to meet deadlines, work on multiple projects, and interact with staff at all levels
  • Creative, analytical, energetic team player and self-starter with a good sense of humor and a strong desire to succeed
  • Willing to work evenings and weekings periodically as needed
  • Interest in museums, cultural institutions, or nonprofits a plus
  • Fully vaccinated against COVID-19 with a Center for Disease Control (CDC) or World Health Organization (WHO) authorized vaccine (or approved for an exemption as a reasonable accommodation due to qualified disability or sincerely held religious belief or other legal basis)

Note: The Museum currently is operating with a hybrid model, with all full-time staff working on-site three days per week.

Send Resume with Cover Letter To:

Director, Human Resources

The Jewish Museum

1109 Fifth Avenue

New York, NY 10128

The Jewish Museum is committed to diversifying its staff and encourages individuals of all abilities and ethnic, racial, and religious backgrounds to apply for this position. The Museum is an equal opportunity employer and does not discriminate on the basis of any protected characteristic prohibited by applicable law.

The Jewish Museum is an Equal Opportunity Employer.